- Автор темы
- #1
Decoded By : UNIQUE33
Nulled By : UNIQUE33
Released on : UNTIMER.com
Compatibility
Joomla 1.5.x
Front-End Staff
Front-end Staff unassigned and My tickets screens
Quick Bulk Change on multiple tickets (assign to staff, change priority, change status, delete)
Full ticket management (update,reply,close,sort,filter) for Staff members
Advanced ticket search by user/email/ticket code/subject/message
Highlight Overdue tickets
Submit tickets on behalf of clients
Front-End Clients
Submit tickets without being registered
View My Tickets once logged in
Close / Update status of ticket
Re-Open ticket
Departments
Ability to use different Staff Departments
Custom Fields for each Department Ticketing form
Prefix for each Department to use in Emails
Manual and Automatic(load-balanced) ticket assignment for each department
Enable/Disable sending notification e-mails to staff and clients
Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
Make custom fields required /optional
Groups
Ability to create Staff Groups with multiple permissions related to ticket activity
Add / Update / Delete Ticket permissions
Add / Update / Delete Ticket Replies permissions
Assign / Change Status / See Unallocated / See All tickets permissions
Staff Members
Assign Joomla users to different Groups of permissions, and in different Departments
Assign a Joomla user to more than one departments
Configuration
Set date format
Set up e-mail parameters
Change ticket listing columns for Staff members
Change ticket listing columns for clients
Set up Auto-Close notification time and Auto-Close time
Easy 2 click software update
Emails
Configure New User Registration e-mail
Configure New Customer Ticket e-mail
Configure New Customer Ticket Reply e-mail
Configure New Staff Ticket Reply e-mail
Configure Auto-Close notification e-mail
Nulled By : UNIQUE33
Released on : UNTIMER.com
Compatibility
Joomla 1.5.x
Front-End Staff
Front-end Staff unassigned and My tickets screens
Quick Bulk Change on multiple tickets (assign to staff, change priority, change status, delete)
Full ticket management (update,reply,close,sort,filter) for Staff members
Advanced ticket search by user/email/ticket code/subject/message
Highlight Overdue tickets
Submit tickets on behalf of clients
Front-End Clients
Submit tickets without being registered
View My Tickets once logged in
Close / Update status of ticket
Re-Open ticket
Departments
Ability to use different Staff Departments
Custom Fields for each Department Ticketing form
Prefix for each Department to use in Emails
Manual and Automatic(load-balanced) ticket assignment for each department
Enable/Disable sending notification e-mails to staff and clients
Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
Make custom fields required /optional
Groups
Ability to create Staff Groups with multiple permissions related to ticket activity
Add / Update / Delete Ticket permissions
Add / Update / Delete Ticket Replies permissions
Assign / Change Status / See Unallocated / See All tickets permissions
Staff Members
Assign Joomla users to different Groups of permissions, and in different Departments
Assign a Joomla user to more than one departments
Configuration
Set date format
Set up e-mail parameters
Change ticket listing columns for Staff members
Change ticket listing columns for clients
Set up Auto-Close notification time and Auto-Close time
Easy 2 click software update
Emails
Configure New User Registration e-mail
Configure New Customer Ticket e-mail
Configure New Customer Ticket Reply e-mail
Configure New Staff Ticket Reply e-mail
Configure Auto-Close notification e-mail
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