1. Уважаемые пользователи, прежде чем ответить в теме или создать новую,
    внимательно ознакомьтесь с правилами раздела

    Кому лень работать или руки не оттуда - пользуйтесь услугами специалистов
  2. Не задавайте глупых вопросов "Посоветуйте какой-нибудь компонент.."

    Есть JED!!! Ищите там!!!

[Moved] Pro Desk Support Center v1.2 [TKT]

Тема в разделе "Joomla", создана пользователем CAPAXA, 26 май 2008.

Информация :
  • Уважаемые пользователи, прежде чем ответить в теме или создать новую, внимательно ознакомьтесь с правилами раздела
  • Не задавайте глупых вопросов "Посоветуйте какой-нибудь компонент.." Есть JED!!! Ищите там!!!
  • Аналоги ищите там же - на JED!!!
  • Новая версия? - У кого будет - тот выложит!
Статус темы:
Закрыта.
Модераторы: arman29, DMS, Genk0
  1. CAPAXA

    CAPAXA

    Регистр.:
    7 июн 2007
    Сообщения:
    896
    Симпатии:
    535
    Компонент для создания службы поддержки.
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    INFORMATION:
    
    NAME: Pro Desk Support Center
    VERSION: 1.2
    TYPE: Joomla Component
    SUPPLIER: TKT
    NULLIFIER: TKT                               
    PACKER: TKT 
    TESTED: TKT 
    RELEASE: May 24th, 2008                                    
    LANGUAGE: PHP/MySQL
    PREVIOUS PROTECTION: NONE
    PRESENT PROTECTION: NONE
    WEBSITE: http://www.joomlashowroom.com
    AUTHUR: Joomla Showroom
    LICENSE: Commercial
    PRICE: $99.99
    DEMO: http://demo.joomlashowroom.com/
    ADDONS: Documentation
    
    
    
    REQUIREMENTS:
    
    * Joomla 1.0.x
    * PHP 4.1 or Greater
    * MySQL 4.1.10 or Greater
    
    
    
    PACKAGE CONTAIN:
    
    * com_Pro_Desk_v1.2.zip
    * Pro Desk User Manual.pdf
    
    
    
    DESCRIPTIONS:
    
    Do you sell extensions, products, services, or templates? Using a forum for your support? 
    No support system yet? Using email for support? Give your customers the attention that they deserve!
    
    Help desk software is vital to the success of your help desk and customer support staff.
    
    WHY SPEND HUNDREDS EVERY YEAR? NO YEARLY LEASE! INSTALL AND USE, NEVER PAY AGAIN!
    
    Pro Desk is a robustly featured help desk solution equipped with ticket support system, 
    knowledge base, FAQ and customer testimonial manager which gives your site a more professional advantage 
    and makes your life easier.
    
    
    
    FEATURES:
    
    * Easy to use, user control panel-Each of your users will have access to their own mini control panel 
    from where they can view old tickets, check ticket status, submit new and reply to old support tickets.
    
    * Built in customer testimonial system-Pro Desk makes it easier then ever to collect and 
    display your valuable customer testimonials.
    
    If you receive a nice comment just by chance along with one of your support tickets, you can easily convert/edit 
    and display that testimonial within your Pro Desk help desk users area.
    
    Pro Desk also makes it easy for visiting users to browse through your existing customer testimonials 
    and even specifically submit a testimonial if they feel so inclined. Pro Desk even offers a link back to their 
    homepage as a way to say thanks.
    
    * Knowledge base comment system-Pro Desk offers a user comment system for your knowledge base articles. 
    All articles pending administrative approval so you can be sure that only quality comments appear in your help desk.
    
    * The Pro Desk Pending Approval System-Both user comments and customer testimonials will be flagged for 
    administrative approval prior to their addition within your Pro Desk help desk area.
    
    * Ticket Archiving-Ticket archiving is an easy way to tuck old support tickets safely away without deleting 
    them and you can easily un-archive archived tickets later if you wish.
    
    * Support category customization-Pro Desk allows for the addition of any number of custom support categories: 
    IE. billing, pre-sales questions etc.. The choice is yours.
    
    * Support department customization-Further expand on your support ticket organization with Support Departments. 
    We at Joomlashowroom.com might use a support department for each of our PHP scripts, 
    what you use them for is up to you and remember, you can assigned either a support department 
    or support category to a specific Pro Desk ticket administrator!
    
    * Pro Desk template system-Pro Desk includes a full and easy to use template system. 
    To get started just copy our default template and begin your customizations. 
    All template pages will open up normally in Dreamweaver, Frontpage or your favorite HTML editor so you don't 
    need to be a coder to get the look you want for your Pro Desk help desk.
    
    * Customizable support ticket fields-Your ticket support fields are not limited to the basic layout that Pro Desk
    provides, in addition to these form fields you can create up to 10 single line or multi line 
    support ticket form fields.
    
    At Joomlashowroom.com we use these custom fields to collect extra information that helps us answer your 
    support request more quickly (such as your script admin URL and login information)... 
    what you use these fields for is up to you.
    
    * Two level category system-Pro Desk offers a two level category system, though you may opt to use only a single 
    level if you wish. Knowledge base articles can be added to either a parent or child level category, 
    the choice is yours.
    
    * Built in F.A.Q system-While F.A.Qs and Knowledge Bases are considered by some a similar concept, we felt that 
    while a knowledge base was good to load with tons of obscure information, a FAQ system might benefit the average 
    user with quick and easy access to your most popular questions, and to this end Pro Desk includes a separate and 
    distinct FAQ system.
    
    As with customer testimonials and knowledge base articles : any support ticket can be edited and converted into 
    a FAQ question quickly and easily.
    
    * Announcements-Administrators can post announcements on the front page of the Pro Desk system letting customers
    know about important news regarding support, products, etc. Use the announcement manager to keep your 
    visitors informed of your technical support status.
    
    * Attachment Support-Send and accept attachments from both the front and back sides of the software.
    
    * Multiple Admin Support-Assign multiple administrators to a support departments. 
    Multiple support personnel can  act as a team to support a single customer or assist another support person wssigned to a support department.
    
    
    
    INSTALL NOTE:
    
    1. Unpack
    2. Read Pro Desk User Manual.pdf
    3. Install
    4. Enjoy
    
    
    
    GREETINGS:
    
    Greetings to MAFiASCRiPTS, iAG, DGT, SharerzTeam and all other out there...
    Качаемс
    http://rapidshare.com/files/117161348/Pro.Desk.Support.Center.Unpack.First.v.1.2-_TKT_.zip.html
     
    aearon нравится это.
  2. aearon

    aearon Создатель

    Регистр.:
    21 окт 2007
    Сообщения:
    19
    Симпатии:
    5
    Беседовал с разработчиками данного компонента и вытянул из них следующую инфу о ближайших обновлениях:
    1. Настройки дизайна не будут вытянуты в админку и их придётся как и ранее править в ручную
    2. В ближайшее время будет добавлена поддержак мульти-язычности.

    Не знаю заметили вы или нет, но демо-версия этого сайта долгое время была в ауте, но всё уже пофиксили.
    если кому нуна - есть переводы на русский и иврит
     
    dmytropetrov нравится это.
  3. sova2007

    sova2007 Постоялец

    Регистр.:
    5 сен 2007
    Сообщения:
    116
    Симпатии:
    16
    А вот на счет русского перевода это интересно. Подскажите где взять.
     
  4. Construktor

    Construktor Постоялец

    Регистр.:
    28 янв 2008
    Сообщения:
    139
    Симпатии:
    20
    Конечно нуна) на русский
     
  5. CAPAXA

    CAPAXA

    Регистр.:
    7 июн 2007
    Сообщения:
    896
    Симпатии:
    535
  6. JaffaR

    JaffaR Создатель

    Регистр.:
    14 дек 2007
    Сообщения:
    13
    Симпатии:
    4
    Ребят, так что там с переводом? буду очень благодарен за него (ссыль можно и в ПМ шоб тут не разводить шум)
    .... и за скрипт конечно большое спасибо :ay:
     
  7. huygenn

    huygenn Постоялец

    Регистр.:
    20 ноя 2007
    Сообщения:
    132
    Симпатии:
    176
    @CAPAXA
    мертвые ссылки,
    обновить новую ссылку, пожалуйста!
     
  8. CAPAXA

    CAPAXA

    Регистр.:
    7 июн 2007
    Сообщения:
    896
    Симпатии:
    535
    По просьбам трудящихся перезалил файлы
    Качаемс:

    joomla 1.5
    joomla 1.0
     
Статус темы:
Закрыта.