Organize your entire process with jSupport. This extension provides features and functionality that used to be available only for high-end enterprise systems. With jSupport, your issues won’t be lost, they will get solved.
Tickets – each Ticket is categorized and assigned to a Client and Account. A history of comments allows you to follow the entire lifecycle of the ticket and view its status.
FAQs – an invaluable feature of jSupport allows you to instantly convert a Ticket into an FAQ. With a single click you can create an FAQ, which in turn will promote confidence for customers, as well as increase their overall satisfaction.
Categories – customize the categories that pertain to your business. Each ticket can be designated into a category that works for your way of working.
